GENERAL QUESTIONS

What time are you open?
8:30am – 5:00pm Central Time

When can I reach the customer service team?
Monday through Friday
8:30am – 5:00pm Central Time
P: 800-621-5803

Where are you located?
5544 West Armstrong Avenue
Chicago, IL 60646

Is parking available on site?
Yes!

Do you have a catalog that you can send out?
You can request a free catalog: Click Here

ORDERING

Do you discount for organizations or for large quantities?
Yes on case by case basis. When quantity goes above largest quantity price or the total order is above $5,000, please contact your sales representative and inquire for more details.

What are the different methods for placing orders?
1 - Call toll-free 800-621-5803 Standard hours: 8:30am - 5:00pm Central Time.
2 - Order On-line 24 Hours a day! www.sportsawards.biz
3 - E-mail your order to sales@sportsawards.biz
4 - Fax your order 773-282-3019 (No Handwritten Orders Please)
5 - Mail your order: 5544 West Armstrong Ave., Chicago, IL 60646

What types of payment do you accept?
All major credit cards.

SHIPPING

What is the standard turnaround time?


There will be a $10 minimum order fee assessed for orders less than $40

Is Rush Service available?
Expedited Shipping available for an additional charge: To request air shipping (for example, 2-day or overnight), please contact us for more information at 800-621-5803.

Do you deliver?
Yes!

How much does shipping cost?
FREE Ground Shipping: On prepaid orders of $100 or more, shipping charges in shopping cart will be removed from final invoice. Available only for addresses in the continental US; no P.O. Boxes, APO, FPO or international addresses.

Standard Shipping: Unless otherwise specified, orders will ship via UPS or FedEx Ground (provided the shipping location is located in the contiguous 48 states and is not a P.O. Box, APO or FPO address), and will have the following standard shipping charges applied:

Excluding Freight on Custom Orders - Contact Us for quote.


Incorrect Addresses:
$16.00 (z) per address charged for FedEx
$16.00 (z) per address charged for UPS
$8.00 (z) per address for Address Correction Handling Charge

What is your return policy?
Merchandise may be returned within 30 days for credit, refund or replacement. Call customer service for procedure and authorization. 15% Re-stocking fees apply. Sorry - custom imprinted or lettered items are non-refundable. All claims for damage or loss should be filed within 7 days of receipt.